Reconnect your store

When CataSEO can’t reach your store anymore, we email the store admin with the subject:

Action needed: reconnect [platform] for [your store name]

The email title is “Your [platform] connection expired” and includes a green Reconnect [platform] button that opens your CataSEO dashboard. We send this email at most once every 24 hours per store, so you won’t get a flood while the connection is down.

If you happen to be in the app when the connection breaks, product lists and queues may appear empty until you reconnect.

Almost always one of these:

• You uninstalled CataSEO from your storefront’s app marketplace.
• Your storefront rotated or revoked the security tokens CataSEO uses.
• You changed permissions or scopes on the app.

None of these affect your SEO profile, your pending optimizations, or your token balance — those all stay safe and resume automatically the moment you reconnect.

1. Open the email and click Reconnect Shopify.
2. Reinstall CataSEO from the Shopify App Store (or from your store’s Apps section).
3. Approve the requested permissions.

CataSEO picks up where it left off as soon as Shopify issues the new access token.

This usually means you uninstalled CataSEO from your Wix site. (Wix returns a “not installed” response when we try to reach a site that’s removed the app — that’s how we detect it.)

1. Open the email and click Reconnect Wix.
2. Reinstall CataSEO from the Wix App Market on the same site.
3. Approve the requested permissions.

CataSEO resumes automatically once Wix completes the install.

1. Open the email and click Reconnect Amazon.
2. Re-authorize CataSEO through your Amazon Seller Central account.
3. Approve the requested permissions.

CataSEO resumes automatically once Amazon issues the new refresh token.

Self-service reconnection isn’t available for BigCommerce or WooCommerce yet. If your BigCommerce or WooCommerce store has stopped syncing or you see persistent import errors, reply to your most recent CataSEO email or contact support and we’ll restore the connection for you.

• Pending optimizations stay safely in your review queue. Nothing is lost.
• Running batches pause and pick back up after you reconnect.
• Webhooks from your storefront are received but skipped until you reconnect.
• Your SEO profile, brand voice, language settings, and token balance are completely unaffected.

Reconnecting takes about 30 seconds, and any pending work resumes automatically.

Will I lose my SEO profile if I reconnect? No. Your SEO profile, brand voice, language settings, and approval history all persist across disconnect and reconnect.

Will I lose pending optimizations? No. Pending optimizations live in CataSEO, not on your storefront. They’ll still be in your review queue when you reconnect, and any paused batches resume automatically.

Are my tokens refunded for work that didn’t finish? Tokens aren’t consumed for work that didn’t complete — paused batches resume from where they were, and you only pay for successful optimizations.

Why didn’t I get a reconnect email? Emails go to the store admin address on file, throttled to once every 24 hours per store. Check spam first. If you still don’t see one but suspect a disconnect, contact support.

Why does this keep happening to me? The most common cause is the storefront platform rotating tokens, or someone with admin access uninstalling the app. If it’s happening repeatedly on the same store, contact support — there may be a permissions issue worth digging into.

I’m on BigCommerce or WooCommerce — why can’t I reconnect myself? Self-service reconnection for BigCommerce and WooCommerce is on the roadmap but not yet shipped. For now, support handles it manually — usually within one business day.