Frequently asked questions

What platforms does CataSEO work with? Shopify, BigCommerce, Wix, WooCommerce, and Amazon Seller Central. We also accept ad-hoc CSV uploads for stores not yet connected to a platform.

Do I need to install anything on my store? For Shopify, BigCommerce, Wix, and Amazon, you authorize CataSEO through the platform’s app marketplace or developer console — no plugin install required. For WooCommerce, you install the CataSEO connector plugin on your WordPress site.

How long does the first sync take? A few minutes for small catalogs, up to half an hour or so for very large ones. Amazon is slower than other platforms due to stricter API rate limits.

Is there a free trial? Yes, all subscription plans include a 7-day free trial.

Will CataSEO change my product copy without permission? No. Every optimization waits in your review queue until you approve it. Your live storefront copy is never touched until you click Approve.

What gets optimized — titles, descriptions, both? On Shopify and BigCommerce, CataSEO optimizes six fields per product: page title, meta description, meta keywords, description (long copy), Open Graph title, and Open Graph description. Other platforms support subsets of these — CataSEO automatically skips fields that don’t apply.

Can I edit the AI’s suggestion before approving? Yes. Every field on the approval view is editable. Your edits become the version that gets published.

What languages are supported? English is the default. CataSEO supports additional languages through the SEO profile’s language setting. If you sell in multiple languages on one store, contact support — multi-locale support is being rolled out.

Does CataSEO write alt text for product images? Yes. Each product image gets a suggested alt text in the same language and voice as the rest of the optimization. You can edit per-image alt text before approving.

How am I billed? Monthly. Shopify, BigCommerce, WooCommerce, Amazon, and CSV-only accounts are billed through Stripe. Wix accounts are billed through the Wix App Market.

What’s a token? A token is one optimization. Express tokens are for on-demand single-product work ($0.75 each). Batch tokens are for catalog-wide work and are bundled with your subscription ($0.50 each). Category tokens (for category and brand optimization) come with your batch subscription.

Do Wix merchants pay more because of the App Market fee? No. Studio 1119 absorbs the Wix App Market fee so prices match every other platform.

Is there an annual billing option? Not currently. CataSEO bills monthly only.

Can I get a refund? Contact support — refunds are handled case by case. Token refunds happen automatically when you edit a product directly on your storefront while a CataSEO optimization for that product is still pending review.

My store disconnected — how do I fix it? See Reconnect your store. For Shopify, Wix, and Amazon, you’ll get a reconnect email — click through and reinstall. For BigCommerce and WooCommerce, self-service reconnect isn’t available yet; contact support.

Why isn’t my optimization showing on my storefront? Nothing publishes until you approve it. Check your Awaiting Review queue first. On Amazon specifically, even approved changes can take a few hours to appear on shopper-facing listings.

My batch is stuck — what do I do? See A batch is stuck or failed. Most “stuck” batches are just slow-starting, rate-limited, or out of tokens.

Payment failed — what happens to my data? Your SEO profile, pending optimizations, and approved work are all preserved. Batch processing pauses until billing is resolved. See Payment failed.

Does CataSEO read my customer data? No. CataSEO only requests permissions to read and write products. Customer data, orders, and payment information are not accessed.

Where is my data stored? On Google Cloud Platform in the United States. Studio 1119 operates CataSEO on GCP infrastructure.

What happens to my data if I cancel? Your SEO profile, product history, and optimization history are retained for a grace period after cancellation in case you reactivate. After that, data is purged per our retention policy.

Does CataSEO use my product data to train its AI? No. Your data is used to optimize your own products and is not used to train CataSEO’s models or shared with other accounts.