Payment failed

In your CataSEO dashboard, the Subscription & Tokens page will show:

Your subscription payment failed Reason: [reason from the payment processor] Subscribe to a batch plan to fix it.

Batch processing is paused. Already-completed work stays in your account, and express optimizations still work as long as you have express tokens.

Stripe-billed accounts (Shopify, BigCommerce, WooCommerce, CSV-only): Stripe automatically retries failed payments on a schedule defined by your Stripe account settings — typically several attempts over a few days. You’ll receive Stripe’s own retry notifications by email. When a retry succeeds, your subscription resumes automatically.

Wix-billed accounts: Wix manages payment retries through the Wix billing system. If retries fail, Wix cancels the subscription and CataSEO is notified automatically.

• Expired card — update your card in the billing portal.
• Insufficient funds — wait for funds to clear or switch cards.
• 3D Secure challenge dropped — your bank requested verification and the request timed out. Update the payment method and retry.
• Bank declined — contact your bank, then update your method.

For Stripe-billed accounts:

1. Open the Subscription & Tokens page in your CataSEO dashboard.
2. Click through to the Stripe customer portal.
3. Update your card or payment method.
4. Stripe will retry the failed invoice; on success, your subscription is restored.

For Wix-billed accounts:

1. Open your Wix dashboard.
2. Manage your CataSEO subscription’s billing settings there.

• Batch processing is paused. Your batches won’t run until billing is fixed.
• Express optimizations continue working if you have express tokens.
• Already-optimized products in your review queue stay there, ready for approval whenever.
• Your SEO profile, settings, and product data are unaffected.

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